We help close the gap between how stakeholders perceive the company today, what they want from the company, and where the company wants to go. We deliver decision-support through methodologies based on rigorous research, tools and analytics, and built upon our 15 years of experience in the area of analyzing perception and behavior.
Our RepTrak® model, and the global database behind it, support a level of normative depth in stakeholder perception and behavior analysis that is unmatched in the field of corporate reputation.
The RepTrak® model examines the relationship between the emotional connection, or “Pulse”, with any given stakeholder, alongside perceptions of seven underlying rational connections. “or dimensions”, identified as: (1) Products/Services, (2) Innovation, (3) Workplace, (4) Citizenship, (5) Governance, (6) Leadership, and (7) Performance. Inside of each dimension lie specific attributes that can be customized for clients in order to allow for program and message-ready analysis.
OUR STRATEGIC, HOLISTIC AND QUANTITATIVE APPROACH
We architect. Carry out an intensive discovery inside your company, then create a blueprint to address your most difficult challenges . We analyze. Rigorously quantify your reputation ecosystem and provide sound, data-driven insights. We act. Make insights actionable; predictively measure impact; create a reputation-based decision-support system. We assess. Post strategy implementation, assess and quantify results.
A Client Speaks...
We adopted Reputation Institute’s independent and international methodology. This approach allowed us to: identify relevant interests and issues for stakeholders in each country in which we operate, appraise the group’s assets and their ability to satisfy stakeholder needs and meet their expectations – all reinforcing our license to operate by assessing the long-term costs associated with lack of trust.CEO, Global Financial Services Group